Refund & Return Policy

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We want you to feel confident ordering Coreva Optimal. This policy explains your right to return a product and how refunds are processed.

1. Right of return - 14 calendar days

You have 14 calendar days from the date you receive your order to return an unopened pack of Coreva Optimal, without needing to give a reason. This applies to all orders delivered in New Zealand. This right is offered voluntarily and mirrors the right of withdrawal under EU Consumer Directive 2011/83/EU, applied as a voluntary standard of good customer service for all our customers.

2. Condition of returned goods

To be eligible for a return, the product must be: (a) in its original, unopened condition with the seal intact; and (b) returned in suitable packaging to prevent damage in transit. For hygiene and food safety reasons, once the tamper-evident seal has been broken, the product cannot be returned. This exception is lawful and standard practice for sealed food products.

3. How to initiate a return

Email us at [email protected] within 14 calendar days of receiving your order. Include your name, phone number, and a brief description. We will reply within 1 business day with a return authorisation and postal address. Do not send goods back without prior authorisation.

4. Return postage

Return postage is at the customer's expense, unless the item was delivered in error or is faulty. We recommend using a tracked postal service, as we cannot be responsible for items lost in return transit.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. As this is a cash-on-delivery purchase, refunds are issued by bank transfer to an account you provide. We will contact you to arrange this.

6. Cancellation before dispatch

You may cancel your order free of charge at any time before it is dispatched - either during the confirmation call or by emailing us. No cancellation fee applies. If the order has already been dispatched, you may refuse delivery at the door; the order will be cancelled and no charge applied.

7. Faulty or incorrect items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no cost to you, including return postage if applicable.

8. Contact

LUCAS DAVID COELHO BAPTISTA · R. José Leilote 16, 1900-280 Lisboa, Portugal · [email protected] · Mon-Fri 9am-5pm NZST