Privacy Policy

Last updated:

This Privacy Policy describes how LUCAS DAVID COELHO BAPTISTA ("we", "us", "our"), operator of this website and seller of Coreva Optimal, collects, uses, stores, and protects your personal information. We are committed to compliance with the New Zealand Privacy Act 2020.

1. Information we collect

We collect personal information you provide directly: your name and phone number when you place an order, and your name, email address, and message when you use the contact form. We also collect information automatically through cookies and analytics tools, including your IP address, browser type, pages visited, and referring URL. See our Cookie Policy for details.

2. How we use your information

We use your name and phone number to call and confirm your order, arrange delivery, and provide customer support. We use your email address to respond to contact form enquiries. We may use aggregated, anonymised analytics data to improve this website. We do not use your personal data for automated decision-making or profiling.

3. Legal basis for processing

We process your personal data on the basis of: (a) contract performance - to fulfil your order; (b) legitimate interests - to respond to enquiries and maintain our website; and (c) your consent - for non-essential cookies and marketing tracking, which you may withdraw at any time via the Cookie Settings on this site.

4. Sharing and disclosure

We do not sell your personal data. We share your name and delivery address with our courier partner solely for the purpose of fulfilling your order. We may share anonymised data with analytics providers (Google Analytics). We disclose personal data only where required by law or a court order.

5. Data security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption. Order data is held in secured systems with restricted access.

6. Your rights

Under the New Zealand Privacy Act 2020, you have the right to: access personal information we hold about you; request correction of inaccurate information; ask us to stop using or disclosing your information in certain circumstances; and make a complaint. To exercise any of these rights, contact us at [email protected].

You also have the right to make a complaint to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz if you believe we have not handled your personal information appropriately.

7. International data transfers

Some of our service providers (including Google Analytics) may process data outside New Zealand. Where this occurs, we rely on standard contractual clauses or adequacy decisions to ensure an appropriate level of protection.

8. Retention periods

Order data is retained for seven years for accounting and legal compliance purposes. Contact form enquiries are retained for two years. Cookie consent records are retained for two years. You may request deletion at any time (subject to legal retention obligations).

9. Children's privacy

This website and product are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

10. Third-party services

This website may use the following third-party services: Google Ads conversion tracking and remarketing (Google LLC); Google Analytics for website traffic analysis; Google Maps API for the map displayed on the contact page. Each of these services operates under its own privacy policy. We implement Google Consent Mode v2 to respect your cookie preferences.

11. Cookies

We use cookies to operate this website, analyse traffic, and serve relevant advertising. You can manage your cookie preferences at any time using the Cookie Settings button in the banner on this website. For full details, see our Cookie Policy.

12. Updates to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of this website after an update constitutes acceptance of the revised policy.

13. Contact

LUCAS DAVID COELHO BAPTISTA · Sole trader (individual) · R. José Leilote 16, 1900-280 Lisboa, Portugal · Email: [email protected] · Phone: +64 9 887 4312